Last year one in eight patients switched providers, and nearly 40 percent said it was because of a poor experience. Patients now have the same expectations of customer service from healthcare providers that they have from non-healthcare companies. If you want to successfully retain patients and increase loyalty, you need to address patients’ biggest frustrations.

In this virtual briefing, you’ll find out:

  • Which patients are leaving or considering leaving
  • What patients say are their four biggest service and experience frustrations
  • What services and tools patients say they want to help address those complaints
Newsletter teaser:
Last year one in eight patients switched providers, and nearly 40 percent said it was because of a poor experience. Patients now have the same expectations of customer service from healthcare providers that they have from non-healthcare companies. If you want to successfully retain patients and increase loyalty, you need to address patients’ biggest frustrations.
Full article: http://www.healthcarefinancenews.com/resource/easy-ways-address-patients-4-biggest-complaints

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